If you experience issues with Amulet not recognizing your voice, there are several things you can do to identify the problem. Review the Troubleshooting Help video, available from the Amulet menu strip on the Media Center start page, which provides a visual guide to the steps below.

The Amulet Program group, available on the main Windows desktop Start menu, provides access to the tools you will need. You will need a mouse or other input device to complete these checks.

Select Start Menu ‐> All Programs‐> Amulet Devices ‐> Speech Setup. This gives access to three menu items, which should be used in the following order:

Audio Settings

This option lets you confirm that recording levels are correctly set for good voice recognition. The default settings usually work well, but you can adjust them if necessary.

After selecting this option, a tabbed dialog box for playback and recording devices appears. Select Recording Devices and confirm that an entry for the Amulet Devices Voice Remote is present. (If not, then you should double‐check that the Amulet USB dongle is correctly attached to a system USB port.)

This entry should show a green checkmark, to indicate that it is the default audio device; if not, click on the entry to select it, then click Set as Default at the bottom of the dialog box.

Now raise your Voice Remote until the red light shows, and then speak into it. Check that the green level meter visible to the right of the Voice Remote entry moves significantly, to reflect what you are saying.

If you see little or no movement, you may need to run the Microphone Setup Wizard (described under Speech Training below) to adjust the microphone input level.

Sound Recorder

This option lets you check that there are no external interference sources interfering with voice recognition. Select this option to start the Microsoft Sound Recorder. Click on the Start Recording button, and then speak several commands into the Voice Remote. Stop the recording and save the audio file to your desktop or any other convenient location.

Now find the audio file you just saved and open it to replay the recording. Listen carefully, and make sure that the recording is clearly audible and not suffering from distortion. If the recording is distorted, check to make sure there are no strong electromagnetic sources close to the Voice Remote. Try recording from several different locations. If the problem persists, your remote’s built‐in microphone may have become damaged, and you should contact your reseller for further assistance.

Speech Training

This option allows you to train Amulet’s voice recognition software so that it is more closely matched to your voice. Normally, Amulet will adapt to your voice over time – the more often you use the system, the more accurate it becomes. Running through an explicit training exercise can sometimes speed this up, especially if your voice has an unusual accent or pitch.

(Note that you can turn off Amulet’s automatic learning mode under Amulet Settings, which you may wish to do if you expect your system to be used by many different speakers.)

When you select the Speech Training option, the speech training dialog box appears. Create a new Speech Profile and give it your name (or any other name you wish) – this name is used by Amulet to refer to the profile.

Now click on Train Profile to train the system to your voice by reading the phrases displayed by the training wizard. Remember to raise the Voice Remote up to your mouth and ensure that the red light is on before speaking each phrase. A single training session is usually sufficient to overcome any initial difficulties. You can carry out a second training session if desired.

The Speech Training wizard also provides access to the Configure Microphone wizard which automatically adjusts the microphone’s input level to best suit your voice. If you checked with the Sound Recorder earlier and your voice sounded very quiet, you may wish to rerun this wizard. Select the “Other microphone” option when prompted for the microphone type.

It can help to speak quietly during the microphone setup, which causes the wizard to boost the input level. Speaking more loudly than normal causes the wizard to reduce the input level, which may help if you hear unwanted background noise in Sound Recorder.

If you wish, you can also use the Audio Input option to view the current audio input and audio level for the Voice Remote microphone. After selecting this option, choose the Recording tab, then click on the Amulet Devices Voice Remote entry and choose Properties. The Levels tab shows you the volume level automatically configured by the Configure Microphone Wizard.

WARNING: Although you can adjust the microphone volume level using the Audio Input / Recording tab, any changes you make will not be used by the speech recognizer. The only supported way to adjust the volume level is to use the Configure Microphone Wizard.

If you have completed all of the steps above and are still having problems, please contact your reseller for support or visit http://www.amuletdevices.com/ for additional trouble‐shooting tips.