Hello,

I am looking for an update on my order status - Order#1665. I am having it shipped to the US - the US number is an unactivated magic jack number (???!), and I have not recieved a response through the website send email function.

Can someone please provide me some info?

thank you very much,
SK

Please disregard, my order shipped today! Yay!

When my order arrived, it only had one of the two remotes I ordered. Since I am in Canada, I used a 3rd party proxy to ship me my order (which costs extra of course). The shipment did not indicate that it was only a partial shipment, so it was sent along to me.

I have tried both the online email submission, and contacting ' This e-mail address is being protected from spambots. You need JavaScript enabled to view it ', but I have not received any response in days.

I need someone to contact me so we can straighten this out. Please advise how I should proceed.

Hi,
My apologies for the shipment error, and also for the lack of communication to date. As noted elsewhere, we have experienced a number of shipping issues recently, and while we have now moved to a new shipping company, it seems there are still a few gremlins.

I will contact you by email to discuss the best resolution. Thanks for quoting your order number - it makes it much easier to check up on orders etc.

Kind regards,

Eddy